There is a problem that is affecting a small group of Internet Explorer users. If you are unable to login to your account OR unable to add items to your basket mysteriously, you can try the solution below.

Click on the button below to auto detect and fix your Internet Explorer. However, you will be log out from your current session & be redirected to login again, after it is done.

I agree. Please proceed to fix my Internet Explorer.

If your problem is still there, kindly send an email to help@thesamplestore.sg for assistance.

We apologise for the inconvenience caused and hope this is helpful.

See you around soon.

Just follow these easy and simple steps:

1. Log in to your account
2. Go to My Account > Edit Account Info > Postal Info
3. You can now update your postal address

If you experience any problems, you may contact us at help@thesamplestore.sg.

The instructions on activating your account will be sent to your email once you have submitted the registration form. If you did not receive this email, it may be blocked by your email service provider mailing software. You can try checking your junk / spam folder or contact us at help@thesamplestore.sg

Just follow these easy and simple steps:

1. Log in to your account
2. Go to My Account > Edit Account Info > Postal Info
3. You can now update your postal address

If you experience any problems, you may contact us at help@thesamplestore.sg.

Because you are important to us, we want to know what you think about our products. As an added value, everytime you rate our products you earn points which will go straight to your account. 2 points is added to your account for every review that you give. You will need those points in order for you to checkout our sample products. So keep on rating our products to keep on earning points!

We came out with certain checkout restrictions to prevent some "black sheeps" from abusing the system that selfishly destroys the pleasant experience of finding suitable products.

So...

1. There must be a 48 hours interval between each checkout.
2. Each member is entitled to one (1) unit of sample for each product.
3. Your account must have sufficient points before you can checkout sample products.
4. Kindly clear all pending payments before another checkout.

After login into your account, go to My Account, under Order Status , it will show the status of all your checkout history. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt given from Singapore Post Limited(SingPost).

An automatic cancellation will be implemented once payment advice through Online Fund Transfer (OFT) will not be received within 60 minutes period immediately after checkout.

However you may cancel orders manually before payment is made.

After login into your account, simply go to My Account, under Notifications > make payment. Here, you will be able to select your payment method or cancel your order.

Note: Refund will not be given once payment is verified.

Orders are immediately sent within two (2) to five (5) working days upon payment verification depending on the volume of orders received.

Estimated 4 working days(Singapore customers) & 6 - 10 working days(oversea customers) for orders paid via Paypal to recieve the orders.
Estimated 5 working days for orders paid via Online Fund Transfer(OFT) to recieve the orders. Online Fund Transfer(OFT) is applicable to Singapore customers only.

Note: A manual verification is done for Online Fund Transfer(OFT)

Further delays may be caused by a third party (i.e courier). However we are continously improving our service to avoid such delays.

If you experience delays on the receipt of your order, contact us immediately and we will track the status of your order. Alternatively, you may report it to us using "Report Lost Mail" on our website.

Log in to your account > "My Account page > Order Status > Report Lost Mail"

The Sample Store will not be liable for lost mail sent via normal(standard) postage. No refund will be given for lost orders caused by the courier.

The accumulated delivery fee contributes to SingPost postage fee, in-house material & labour charges incurred for sending out the orders to you. Amount charged would vary depending on total weight of the package.

Sample-only checkout will enjoy $1.99 / $2.99 / $3.99(weight based) standard delivery fee.

As of the moment, all your orders are sent via Singapore Post Limited(SingPost).

The registered postage service is provided by Singapore Post Limited(SingPost).

A minimum purchase of S$ 100 will entitle you a free shipping/delivery of your order.

1. Login to POSB / DBS iBanking: https://internet-banking.dbs.com.sg/IB/Welcome
2. On their side menu, click "Funds Transfer" > "Funds Transfer: Add New DBS/POSB Payee"


3. Insert IB NICK(found in payment form) as My Initials
4. Select POSB Savings as Payee Account Type
5. Insert 194-16923-0 as Payee Account No.
6. Insert The Sample Store as Name of Payee


7. You will recieve an sms from DBS with instructions on how to proceed.
8. Go back to the side menu, click "Funds Transfer" > "Funds Transfer To Other DBS/POSB A/C"
9. Fill up the form with the necessary information.
10. Upon successful transfer, copy the Reference Number issued by DBS.


11. Login to your account, go to My Account, under Notifications > make payment.
12. Insert your "My Initials" & Reference Number and submit the form.
13. All done and you can go here to track your order status.

1. Go to any ATM machine.
2. Make payment within the stated grace period.
3. Select POSB Savings as Account Type to transfer to
4. Type 194-16923-0 as Account No. to transfer to
5. Note the reference no. for the transfer.
6. Log in to your thesamplestore.sg account. GO to My Account > under Notifications > Click here to clear your pending payment(s). or Click here and insert the reference/control number of the payment transfer.

Paypal is the easiest way to make payment online. Simply submit a checkout and select Paypal as your payment method. The rest of it is self explanatory.

We have put together some guides below just in case you need it.

After checkout, you will be given the option to select your payment methods. Select your "Paypal" option as indicated below.


You will then be redirected to Paypal website & the form below will display. Follow the guide as stated below.
Be sure to fill in correct details for fast & hassle free payment processing. After successful Paypal payment, a payment advice will be automatically generated to thesamplestore.sg system for your order.

It's fast, easy & secure.

Account Credit is the fastest way to pay in thesamplestore.sg

You can simply use any form of payment method available to top-up some money into your thesamplestore.sg account.

Once there is sufficient value in your account credit, it takes only one-click to make payment. You do not need to retype your iBanking, Paypal or Credit Card details each time you checkout.

After checkout, the orders can be pack earlier as no manual verification is required. It gives everyone the same advantage of a Paypal user to have instant confirmation on your orders and have it packed earlier.

We have put together some guides below on how to use Account Credit for your account.

1. You can check your Account Credit balance at the top of every page, after you login.
   
   
2. You can check your Account Credit history by clicking on the Account Credit balance.
   
   
3. Simply select the amount to top-up follow by clicking on "Top Up Now" button to top-up your account.
   
   
4. You can use any payment method available to top-up money into your account.
   
   
5. While making your daily checkout, select Account Credit to pay using your Account Credit balance.
   
   

Now, making payment is just one-click easy.

1. Paypal
2. Online Fund Transfer(OFT)
3. Inter-bank Fund Transfer
4. ATM Transfer
5. Account Credits

We strongly encourage all members to use Paypal or Account Credit so that you can recieve your orders at the shortest time.

Paypal is easy & secure with just a Debit/Credit card.

Paypal accepts:


For more details, click here to see how Paypal works for you.

It is commonly misunderstood that a paypal account is needed in order to make payment through Paypal. The truth is you DO NOT need one, although we strongly recommend you to sign up to enjoy the added ease of use.

Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.



By using Paypal, we can process & deliver your orders to you at a shorter time. Paypal is the easiest & secure way to make payment online.
No account needed.

For more details, click here to see how Paypal works for you or click here to for some guides on using Paypal.

Sample ordering is on "first-come-first-server" basis. To ensure that you can get your desired samples, it is recommended that you make your payment within 60 minutes immediately after checking out.

Yes, we ship the orders internationally. Simply sign up for an account and specify the country that you resides in. After you login, the site will be automatically localised to show you the exclusive discount for customers in your country.